Auto Sales Start on Mobile
The days of commuting to a retail location to window shop, price match, browse, and purchase are behind us. From shopping at home on a computer, to shopping on the fly on our smart phones; 31.5 million Canadian retail shoppers are embracing e-commerce.
The result of this change in shopping habits has resulted in in 64% of Canadians shopping on multi-platforms and 13% shopping on mobile only.
From grocery stores to record labels, digital transformation has disrupted many industries. The auto industry is no exception resulting in auto retailers continuously working to make the customer experience better by being where their audience is: on mobile.
The Road to Customer-Centricity Begins on Mobile
Auto retail web sites both on desktop and mobile have become virtual store fronts that consumers are digitally walking into; creating a demand for auto retailers to step up and provide the same engaging and personalized experience on-line that they would in store.
Retailers looking to capitalize on digital traffic need to be prepared to provide a seamless customer experience to visitors the same way that they would at the dealership. From letting visitors know about offers, to getting them to subscribe and become loyalty VIP members, and even getting them to see how their dream vehicle would look like on the road.
Thanks to mobile, auto retailers can start this customer-centric experience anywhere.
Converting The Mobile Moment
95% of vehicle buyers looking for information are using digital as a source
60% of them start their customer journey on mobile
In a mobile first world, mobile devices are being used to learn, plan, navigate, research and purchase.
Auto brands looking to convert these mobile users into customers are using mobile data to infer who their customer is and the next best actions, including when and what to advertise. This small window of time to deliver the right ad to the right person is known as the “mobile moment”. Today, Canadians spend 87% of their time on mobile in-app resulting in many auto manufacturers turning to app environments to capitalize on that mobile moment.
During that mobile moment, in-app ads are delivered with context in an un-intrusive manner; making the customer feel as if the ad being seen is part of the app experience and has been personalized to their needs and wants. The result is higher user engagement and responsiveness
Source: Google Dealer Guide
Insights Beyond Marketing
In-app mobile advertising provides marketers with advertising opportunities that were
previously unheard of. Learn how APEX has helped brands engage audiences on mobile by using the most
premium network of location data, mobile data, and app partner network.